In the business world, being able to communicate well and having strong social skills are great assets, especially when you’re dealing directly with clients. Whether you’re an entry-level employee or one of the higher-ups, being well-spoken lessens work friction. It also creates a domino effect: Outstanding client communication guarantees that operations run smoother and plans and ...
Read full articleRapidly evolving modern technology and the internet have forever changed the way that we do business. Since numerous jobs can now be done almost exclusively in front of a computer, businesses can do away with a physical location. Customers can be dealt with over the phone, transactions can be done online, and meetings can be accomplished via video conference calls. Virtual offices have ...
Read full articleBusinesses that get buried under mountains of logistical, financial, and operational workload often find themselves outsourcing. Allocating extrinsic tasks to a BPO company has been the trend these past few decades, with call centers sprouting like mushrooms in several countries, especially in Asia. Partnering with the right BPO company would help your business boost productivity, ...
Read full articleNot everyone is blessed with a typical 9-5 work schedule. Numerous professions require rotating shifts – healthcare workers, firefighters, policemen, and of course, BPO employees. Because of their “abnormal” schedule, many BPO employees end up with sleep deprivation, or worse, insomnia. Some even turn to smoking or chugging down unhealthy amounts of coffee to fight sleepiness. ...
Read full articleThe best way to solidify your business’s online presence is through a website. Nowadays, it’s a business necessity. Your customers rely on your website to check product information, shop, or even talk to you and your staff directly. But running a website can be quite painstaking, especially if you don’t possess a formal technical background. That’s why investing in a ...
Read full articleWhile work-from-home employees are proven to be more productive and engaged than their on-site counterparts, they are not exempted from burnout. Sure, work-from-home employees, such as your virtual assistants, don’t have to deal with the stress of the daily commute and enjoy a better work-life balance. But while their jobs don’t (usually) require physical labor, having to sit down and ...
Read full articleFor businesses to gain traction in the oversaturated social media space, it helps to go viral every once in a while. While skyrocketing to the top by gaining plenty of retweets, likes, shares, and comments is great for spreading brand awareness, this shouldn’t be your primary goal. This is because going viral involves a lot of luck, and rarely guarantees a return on ...
Read full articleAccording to studies, employees who have formed close-knit relationships with their colleagues are 50% more satisfied with their jobs, while those who have an office best friend are a whopping 7 times more engaged at work. Unfortunately, a strong sense of camaraderie among a team of virtual assistants can be difficult to establish. After all, your VAs are probably dispersed all over the ...
Read full articleWhile your business pursuits take on a very serious tone, the way your customers perceive your brand does not necessarily have to. Crafting fun and engaging social media content is what some of the biggest brands aspire to do. Put yourself in the consumers’ shoes. You do want to follow a business that not only offers quality products and services, but also presents its brand in a creative ...
Read full articleUnless they’re offering something truly unique, business owners should always keep in mind that there’s plenty of competition out there. Customers always have the option to take their business elsewhere, which is why it’s crucial to deliver exceptional service at all times. But the reality is, it’s not always going to be a walk in the park; there are bound to be bad days, and ...
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