No matter how good your service is, what sticks to your customer is the experience of working with your brand. Loyalty and word-of-mouth come from offering the best service. By paying close attention to how you interact with customers, you can build better relationships that they would be glad to share with peers. Here is where Customer Experience steps in. What is the customer ...
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The tight-knit competition in the e-commerce industry is not to be underestimated. Ask any young business leader, and they would tell you the same thing: Entering the market that’s crowded with businesses clamoring for attention is no walk in the park. For some entrepreneurs, the thrill of fighting for the consumers’ attention is what makes running a business worthwhile. Established ...
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The internet is flooded with thousands of shopping websites that offer a variety of items. Some have their niche, while others serve any product you might need. Among the many marketplaces is eBay, a top-selling platform that boasts quick sales, average prices, and good customer service. What is eBay, and how does it work? eBay is a popular shopping or selling platform that runs on ...
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Since a few years back, mobile commerce (also referred to as m-commerce) has always been called the “next big thing.” As the digital marketplace moves further into advancement, we witness a progression in the face of our handy smartphones. Today, you’ll rarely see any brand that isn’t yet accessible on mobile. Going online means being available across all devices, whether on a desktop ...
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2020 eCommerce Trends "Add to Cart" is a popular phrase we hear today, often mentioned by Gen Z and millennials, when referring to their shopping habits. Although it seems like a standard retail term, "Add To Cart" is a term made famous by one of the biggest industries today: eCommerce . It didn't take long for markets and brands to jump online. Almost everything we could ever need (and ...
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Outsourcing tedious tasks to a virtual assistant in the Philippines is the latest trend these days for Amazon, eBay and eCommerce sellers. Why outsource and why the Philippines? Why Outsource? If you own a small eBay or Amazon business, you’re probably wearing a lot of hats. You're probably creating the listings, sourcing products, customer service, processing the orders, shipping the ...
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Have you ever wondered how much time you spend commuting? Try this. Double your average commute time, multiply by 5 (if you work for five days a week) and then multiply it again by 52. You are probably looking at more than 300 hours, right? Commuting from home to your office in Manila has an average time of 45.5 minutes, according to the CNN. If you drive or ride the bus instead of taking the ...
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By Dani Celine Alonzo Last June 10, 2015, a group of 2nd Office volunteers joined the annual gift-giving project - "2ndOffice Gives Back" and went to Kapitan Moy Elementary School in Marikina City, Philippines to deliver school supplies to a total of 317 kids. Each school supply kit contained 3 notebooks, 10 bond papers, 1 pencil case, 2 pencils, 1 eraser, 1 sharpener, 1 tube of paste, 1 pair of ...
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By Danielle Torno Teambuilding activities are done to encourage camaraderie, enhance social relations among team members, and in our case, build better employee engagement. It’s also a way to take a break from the daily grind in the office, stop a while and get to know the people walking along the floors of 2ndOffice. Our population is getting bigger and bigger by the day, and it has come to a ...
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Help Desk, Technical, Live Chat, and Customer Service Hotline – these are the most common streams where businesses should focus on delivering desirable results to their customers that will ultimately lead to conversion, sales, or repeat purchase. Engaging your customers appropriately is one way you will know their needs and in return, be able to provide the necessary support and response and ...
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