Customer Service Outsourcing
We offer customer service and support for improved customer experience
WE’RE REALLY GOOD AT THIS..OR SO WE’VE BEEN TOLD
Giving a great customer experience is critical to retaining your customers and growing your sales by the numbers. We understand how important it is to have the best people on the front line of your business, which is why we recruit only the best so we can give your customers the best customer experience possible.
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Customer Service Outsourcing and Why You Should Consider it?
Outsourcing your customer service shouldn’t be taken lightly, you need to make sure that whoever you outsource to is the right partner for the job. I can’t even count the number of horror stories I’ve heard from our previous clients on how bad of a experience they had with other outsourcing companies. One of them only had one internet line and no back-up power, so the client ended up losing tens and thousands of dollars within a matter of a few hours during their sales and marketing campaign, due to the power going out during a storm.
Another client of ours which is a small startup, use to outsource to home based workers and had a bad experience. Basically, the staff was pretty smart and skilled at what she did, but she was very unreliable. The staff would make excuses that she couldn’t report to work, and her power or internet would be out 3-4 times a month due to where she was living in the Philippines. She would use the internet and power as an excuse, but its really hard to tell if it was just an excuse or if it was really true, what are you to do if you’re half way around the world? You can’t exactly check or why would you want to waste your time doing that. You should be focusing on growing your business not babysitting staff.
If you partner with us you wouldn’t need to worry about power outages or the internet going down, because we have two high speed fiber optic internet lines and a backup-generator to insure that our agents will always be available to answer your customer inquiries 24/7.
So back to why you should consider outsourcing your customer service to us? Well, because…
- You’ll save 40-70% off operational and labor costs.
- With the money you save, you can start offering 24/7 customer support which your customers will love! Most likely they’ll tell all their friends and family which will turn into more sales!
- Flexible plans available (Part-time, Seasonal, Full-time).
- Leverage our expertise in outsourcing and our technology partners so you can become more efficient in your business.
- We only hire the best for your business, because we see this as a long term partnership and want to help you grow your business. If you grow, we grow too!
- We provide our clients with an operations supervisor to help manage the staff in our office, their job is to make sure that your staff is happy and performing according to the metrics and KPI’s we help you set.
- We also provide you with a Client Success manager to insure that you are happy with our services and will act as a single point of contact for all of our departments, they’ll also help you understand how take advantage of outsourcing for your business.
Let us focus on building and managing your customer support team in the Philippines, so you can focus on your core competencies and what matters most to your business.
Contact us today to get started.